• Customer Service Coordinator

    Job Location US-AZ-Glendale
    Department
    Distribution Center
    Position Type
    Full-Time
    Requisition ID
    62034
  • Overview

    This position serves as the “face” of Sprouts and represents the Distribution Center management team in ensuring the delivery of excellent customer service to our stores through prompt and accurate processing of orders and claims. The Customer Service Coordinator is responsible for all customer service related data; including late orders, order input, and store credit requests. This role monitors trends in customer service data and delivers weekly metrics to the Distribution Center management team along with insight as to the trends seen in the data.

    Responsibilities (Essential Functions)

    • Answers calls and emails from stores professionally and responds to inquiries and complaints in a prompt, professional, and friendly manner.
    • Processes special orders requested by stores.
    • Communicates and coordinates with internal departments, and occasionally may need to escalate calls to supervisor for resolution.
    • Records details of comments, inquiries, complaints, and actions taken.
    • Manage and analyze data for the Distribution Center, working with the Distribution Center management team in a collaborative format to ensure goals are met in regards to established targets.
    • Monitor metrics for trends and reports to the management team any anomalies both positive and negative.
    • Assists the Distribution Center management team by developing and implementing corrective action plans and process improvement.
    • Ensure effective collaboration and communication with all internal customers for greater efficiencies and attainment of the strategic plan.
    • Performs other duties as assigned.

    Qualifications (Knowledge, Skills and Abilities & Physical Requirements)

    • Two to three years’ of customer service experience and a high school diploma, general education degree or equivalent preferred; or an acceptable combination of experience and education.
    • Ability to relate to others and to work as a part of a team.
    • Advanced Microsoft Office Excel and Word skills
    • Self-Starter, able to work with different teams of people and work independently
    • Flexible schedule, ability to work overtime or nights as needed.
    • Effective interpersonal, verbal, and written communication skills.
    • Ability to successfully manage concurrent projects, multiple priorities, and meet deadlines.
    • Committed to providing excellent customer service to internal and external customers, preserve confidential information, able to work with different teams of people and work independently, reliable, dependable and organized.
    • Demonstrated ability to work in a fast pace environment and comply with strict time frames and deadlines.
    • Ability to define problems, collect data, and establish facts. Ability to apply common sense and understanding to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to compute basic mathematical problems.
    • Accuracy: Maintain 100% accuracy in all documentation.

    Physical Requirements

    • This position will work in a Distribution Center. Typically this environment is subject to:
    • Exposure to extreme temperature changes, moisture, noise, odors, and moving equipment.
    • Ability to sit at a computer for long periods of time.
    • May be required to lift, push, pull, and/or carry-up to 25 lbs.
    • Performing other physical activities such as reaching, bending and climbing.

    Why Sprouts

    Grow with us!
    If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting.  Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.
     
     
    The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.
     

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